For the Mobile User:
AetherPal Mobile Support helps you learn and complete tasks in your enterprise apps via on device training and keep your enterprise apps running with on-device access to support resources and your IT Team.
For Enterprise IT:
AetherPal Mobile Support helps your enterprise drive app adoption and usage through mobile task-based tutorials and keep their apps running through remote support and self-service, so that enterprises can efficiently and reliably scale their businesses on mobile.
Capabilities:
AetherPal’s Mobile Support includes:
· GuideMe Tutorials, which helps enterprises drive app adoption, utilization, and minimize downtime through mobile task-based app tutorials to guide users through mobile workflows and complete their critical business tasks, as well as GuideStudio, which enables Help Desks, IT, and App Developers to quickly and easily create guides.
· Remote Support, which allows IT departments to securely connect to remote devices in the field to efficiently diagnose, remediate, and support apps and devices to increase uptime and productivity while reducing downtime, device returns, and service calls.
· Valet, AetherPal’s innovative Mobile User Self-Service solution which enables enterprises to increase mobile user productivity, application adoption, and reduce support costs by empowering users through mobile self-service, training, and streamlined IT support.
IMPORTANT NOTE: AetherPal Mobile Support requires access to the AetherPal infrastructure. Feature availability may vary based on the configuration for your enterprise. Please contact your IT/Mobile Administrator for your companies account information to activate the app.